Freya Pony Jellycat

Fast Shipping with Professional Packaging

Our long-standing partnership with UPS FedEx DHL and other international carriers allows us to offer various shipping options. Our warehouse personnel is highly-skilled and will package your items according to our precise and accurate specifications. Before shipping, your goods will be thoroughly inspected and secured. Every day, we deliver to thousands of customers in many countries. The fact that we're committed to becoming the biggest online retailer in the world is obvious. Warehouses and distribution centers are located throughout Europe as well as the USA.

It is important to note that orders with more than one item will be subject to a processing period that is based to the particular item.

Prior to shipment, all purchased products will be thoroughly inspected. The majority of orders are delivered within 48 hrs. It is expected that delivery will take between three and seven days.

Returns

Due to multiple entities which include the factory as well as the warehouse, we're unable to completely manage our stock. The stock can change at any time. Please be aware it's possible your order will run out of stocks after you place the order.

Our policy is valid for 30 days. If 30 days have gone by since your purchase however, we're unable to give you a return or exchange.

In order for your item to be eligible for return, it must be unopened and in the condition you received it. The item should be in its original packaging.